Email hello@parfumsdefamille.com to start the return process.

We accept perfumes back within 14 days for a refund or exchange. We assume customers will test a spray or 2 before returning, however we do not accept bottles that have been used more than this or outside our 14 day policy and they will be returned to you. We are unable to accept returns on our Discovery Set bottles.

Please note that products bought as part of a bundle set must be returned as a set for a refund otherwise we can only offer an exchange. Please contact our Customer Services Team at hello@parfumsdefamille.com for further details.
For exchanges, we can only offer this once per order.  

Any free items received in a promotion cannot be returned for a refund or exchange. If a free item was included within your original order and you choose to return part or all of the order, taking it below the threshold to be eligible for the free item, you will need to return the free item with the other items being returned. If the free item is not returned, the full retail value of the item will be deducted from your refund. The free item must be returned unused.

We do not cover the cost for return shipping.

Just reach out to our support team at hello@parfumsdefamille.com with your order number and reason for return and we’ll guide you through the process.

Please check on your return tracking receipt that we have received this and send us a copy of your receipt. Returns are generally processed within 7 business days of receipt. We are not responsible for returns lost by your courier during return transit.

When getting products discounted in sales such as buy 2 get 1 free or buy one get one fifty percent off, all goods must be returned to get a full refund. If you choose to return one and keep one for example, the refund price will be prorated back to the original sales price.

Please take pictures of the outer packaging, the damaged items(s) and make sure that the fragrance name is visible and then email the pictures to our Customer Support Team at hello@parfumsdefamille.com

Do not dispose of the bottles or packaging until we have advised you that we completed our investigations. All damages must be reported to us within 7 days of receipt.

Please check your order confirmation with the order you have received and if there are any discrepancies, please email hello@parfumsdefamille.com with a picture of all the goods received along with the packing slip. All errors must be reported within 7 days of receipt.